Shipping and Returns
Do you ship internationally?
Yes, we ship all over the world either by FedEx, USPS, or DHL. Please be sure to check your country's laws for duties and taxes as we are not responsible for any charges on receiving your package.
Who is your shipping carrier?
We use USPS, FedEx, UPS, and DHL depending on the weight of your order and your location.
I would like to return or exchange my item, or I need a refund. What do I do?
We will happily return or exchange your item within 7 days. The product must be returned in its original condition and you are responsible for shipping costs. Please email us for the correct shipping address to return your product and to let us know it is on the way.
My order is lost! What do I do?
Please make sure your address was correct. Then, please email us! We are happy to work with you to either locate your package or ship a new one your way.
My order is damaged! What do I do?
We will replace it. Please reach out to us and we will get a new item your way as soon as possible.
Can I get a refund/exchange from you for fabric, wallpaper, stationery, ties, or any of your collaborations that I did not purchase from your shop?
No, Leah only licenses her art for these products and does not sell or manufacture them. You will need to contact the shop you purchased your item from or the brand/manufacturer for any refunds or exchanges.
Can I get a refund/exchange for wallpaper or fabric that I purchased from your shop?
These items are printed to order and refunds and exchanges are not available. If your item is defective please email us and we will discuss a replacement.
General
Can Leah create custom artwork for me?
Leah specializes in licensing her artwork and surface patterns to brands and fellow artists in collaboration with creating products. She also occasionally takes on custom work to create lines of products or a special edition product or for brand/artist identity. She unfortunately cannot accommodate commissions for individuals for single use (ie. invitations, art prints, etc.).
Where can I buy Leah's quilting fabric?
Visit the Cloud9 Fabrics website where you will find their store locator. Select the fabric collection you are looking for from the drop down menu to find a quilting fabric shop near you.
Where are you located?
We are located in Asheville, North Carolina and work from Leah's home studio.
Can I meet Leah?
Leah occasionally does shows and events where she would love to meet you. Check her social media profiles and our news section for any upcoming events.
How do I become a professional commercial artist?
Good question! Leah started a long time (15 years ago) when things were very different. Those first years she was featured on the front page of Etsy nearly everyday with a successful shop, exhibited at Surtex Art Licensing show where she landed her first licensing deals, and worked very, very hard. She considers herself lucky, but also attributes her success to being resilient, flexible, determined, and hard working. Her advice to artists is to find the people who love your work (because not everyone will) and keep showing up every single day, even in the face of rejection and failure.
Can I license Leah's artwork?
Yes, please do! Leah has licensed her art and surface patterns on everything from stationery to fabric to bedding to wallpaper. Reach out with further information about your project and we'll go from there.
Who are your manufacturers?
You can find many of Leah's production partners in the descriptions of her products. We strive to produce all goods in our shop ethically and with environmental impact in mind. We do not have any information on manufacturers for her collaborations, where she licenses the artwork only and does not produce the goods.
Where are your products produced?
Art prints are produced in-house or with a local screen printer or risograph printer. All other products are produced ethically with the highest consideration to environmental impact and ethical production. See each individual product listing for exact locations and process.
How do I become a fabric designer?
Leah recommends doing a commercial art licensing show or visiting quilt market with your portfolio once you have established a solid collection of surface patterns and textile designs with a strong voice. If this is too expensive many fabric representatives also have ways to submit your portfolio for consideration. Alternatively, you can produce it yourself or sell it via print on demand websites.
Are your products ethically produced?
Yes, all goods in Leah's shop are ethically produced with many using environmentally friendly ink and content. We do not have information on goods produced with Leah's licensed artwork and would guess maybe 50% of her collaborations are produced ethically.
Were you impacted by Hurricane Helene?
Everyone in our area was in some way or another. Even those who were minimally impacted were left with a permanent mark emotionally and were physically impacted with no power and water for months. Leah's partner's place of employment was literally washed away and their finished basement was flooded. Despite this, like everyone else in Asheville, we are moving forward and consider ourselves lucky given what others in our area went through. Orders, manufacturing, shipping, design, and general art making have officially resumed.
Wallpaper
How do I measure for wallpaper?
Our wallpaper is sold per panel, ensuring that design patterns align correctly. All wallpaper designs are straight-match prints without the need for overlaps. Measure for wallpaper by multiplying the total width of all walls (in feet) by the highest ceiling height to get the total square footage, adding 10-15% for wastage. Measure from the highest point and include doors/windows in the initial calculation to ensure enough, then divide by the square footage of a single roll.
Is your wallpaper eco-friendy or environmentally safe?
Yes, our non-pasted traditional wallpaper is free of glass fiber, plasticizers, solvents and is PVC-free, making it one of the more environmentally-friendly options in the industry. Our peel and stick wallpaper is produced using environmentally friendly, PVC-free materials, and every component has been tested for harmful substances to ensure it is harmless for human health. Once removed, the wallpaper can be recycled as plastic, making it an environmentally-friendly choice.
What is non-pasted wallpaper?
Non-pasted wallpaper is a traditional wallpaper that requires adhesives to be applied either directly on the wallpaper or the wall.
What is peel and stick wallpaper?
Our peel and stick wallpaper is self-adhesive and suitable for both short and long-term projects. It's ideal for DIY home improvement enthusiasts and professionals who want to upgrade their space hassle-free. Our peel and stick wallpaper is is textile-woven, not vinyl, which is easier to hang. No paste or glue required.
How long does your wallpaper last?
It is manufactured to last 10 years, although environmental factors like humidity, wall texture, and sun exposure can affect this.
Can I apply your wallpaper to textured walls?
Our wallpaper is not recommended for textured walls to ensure the best possible performance and appearance of the wallpaper. However, we have found in tests that our wallpaper does stick to a variety of lightly textured walls.
We recommend ordering a sample of the wallpaper and keeping it on the wall for 2-3 days. If the wallpaper remains on the wall and is not peeling off, you can place an order. None of the wallpapers will hide the texture of your wall after application.
Can I hang your wallpaper in a bathroom?
Our non-pasted wallpaper can be used in a bathroom in certain conditions. First, we recommend using common pastes which are made for paper-based non-woven wallpapers like Roman PRO-880 Ultra Clear (available in the US) or Methylan Direct (available in Europe) for non-woven wallpapers. Second, after the application, Non-pasted wallpaper can’t be in direct and consistent contact with water (inside a shower cabinet, right next to a bath, etc.). Third, most likely, it will not work if there are ventilation problems and extreme humidity in the bathroom.
How do I choose between peel & stick and traditional non-pasted wallpaper?
Peel & Stick wallpaper is best for quick, mess-free projects and is renter-friendly since it’s easily removable. It’s perfect for accent walls, kids’ rooms, or temporary home makeovers. Non-Pasted wallpaper delivers a classic, long-lasting finish with paste application, making it ideal for full-room makeovers or commercial projects. Both types are durable and high-quality, designed to enhance your home or workspace.
Can I return wallpaper or get a refund?
Wallpaper is a bespoke item and is not available for returns, exchanges, or refunds. If your item is defective please email us and we can discuss a replacement. We suggest ordering a swatch prior to placing your order.
Fabric by the yard
Can I return fabric by the yard or get a refund?
Fabric by the yard is a bespoke item and is not available for returns, exchanges, or refunds. If your item is defective please email us and we can discuss a replacement. We suggest ordering a swatch prior to placing your order.
What can I use your natural linen/cotton blend for?
Bags, Fine Drapes, Home Decor, Lamp Shades, Luxury Furnishings, Pillows, Table Linens, Light Upholstery
What is the fabric content of your natural cotton/linen blend?
This fabric is 30% Linen and 70% Cotton. Our linen/cotton blend has a natural textured look that provides both durability and softness. It will soften over time and with each wash.
How do I care for my cotton/linen fabric?
We recommend washing separately in cool water on a delicate cycle with a mild, phosphate free detergent. Tumble dry in low temperatures. Woven fabrics may experience fraying when washed. To avoid this, you can serge along the cut edge. Iron on the unprinted side of the fabric.
Are other fabrics available?
At the moment, no, other than Leah's quilting industry collections with Cloud9 Fabrics. We are working to develop a heavier weight upholstery fabric which we can sample for you to create a custom order. If you are interested in a specific design we may be able to create a custom order as well, so feel free to get in touch!
Is your fabric eco-friendly?
Our natural fiber cotton/linen blend fabric is printed with organically certified inks and binders that don’t require pre-treatment. The fabric is sustainably and ethically produced. It is printed in the USA.