Frequently Asked Questions

Shipping and Returns

Do you ship internationally?

Yes, we ship all over the world either by FedEx, USPS, or DHL. Please be sure to check your country's laws for duties and taxes as we are not responsible for any charges on receiving your package.

Who is your shipping carrier?

We use USPS, FedEx, UPS, and DHL depending on the weight of your order and your location.

I would like to return or exchange my item, or I need a refund. What do I do?

We will happily return or exchange your item within 7 days. The product must be returned in its original condition and you are responsible for shipping costs. Please email us for the correct shipping address to return your product and to let us know it is on the way.

My order is lost! What do I do?

Please make sure your address was correct. Then, please email us! We are happy to work with you to either locate your package or ship a new one your way.

My order is damaged! What do I do?

We will replace it. Please reach out to us and we will get a new item your way as soon as possible.

Can I get a refund/exchange from you for fabric, wallpaper, stationery, ties, or any of your collaborations that I did not purchase from your shop?

No, Leah only licenses her art for these products and does not sell or manufacture them. You will need to contact the shop you purchased your item from or the brand/manufacturer for any refunds or exchanges.

Can I get a refund/exchange for wallpaper or fabric that I purchased from your shop?

These items are printed to order and refunds and exchanges are not available. If your item is defective please email us and we will discuss a replacement.

General

Do you offer wholesale or trade programs?

Yes! Leah offers both. View more information about wholesale of her art prints, blankets, stickers, and tea towels here. View her information on a trade discount here.

Can Leah create custom artwork for me?

Leah specializes in licensing her artwork and surface patterns to brands and fellow artists in collaboration with creating products. She also occasionally takes on custom work to create lines of products or a special edition product or for brand/artist identity. She unfortunately cannot accommodate commissions for individuals for single use (ie. invitations, art prints, etc.).

Where can I buy Leah's fabric?

Visit the Cloud9 Fabrics website where you will find their store locator. Select the fabric collection you are looking for from the drop down menu to find a quilting fabric shop near you.

Where are you located?

We are located in Asheville, North Carolina and work from Leah's home studio.

Can I meet Leah?

Leah occasionally does shows and events where she would love to meet you. Check her social media profiles and our news section for any upcoming events.

How do I become a professional commercial artist?

Good question! Leah started a long time (15 years ago) when things were very different. Those first years she was featured on the front page of Etsy nearly everyday with a successful shop, exhibited at Surtex Art Licensing show where she landed her first licensing deals, and worked very, very hard. She considers herself lucky, but also attributes her success to being resilient, flexible, determined, and hard working. Her advice to artists is to find the people who love your work (because not everyone will) and keep showing up every single day, even in the face of rejection and failure.

Can I license Leah's artwork?

Yes, please do! Leah has licensed her art and surface patterns on everything from stationery to fabric to bedding to wallpaper. Let's chat about possibilities. Reach out with further information about your project and we'll go from there.

Who are your manufacturers?

You can find many of Leah's production partners in the descriptions of her products. We strive to produce all goods in our shop ethically and with environmental impact in mind. We do not have any information on manufacturers for her collaborations, where she licenses the artwork only and does not produce the goods.

Where are your products produced?

Art prints are produced in-house or with a local screen printer or risograph printer. All other products are produced ethically with the highest consideration to environmental impact and ethical production. See each individual product listing for exact locations and process.

How do I become a fabric designer?

Leah recommends doing a commercial art licensing show or visiting quilt market with your portfolio once you have established a solid collection of surface patterns and textile designs with a strong voice. If this is too expensive many fabric representatives also have ways to submit your portfolio for consideration.

Are your products ethically produced?

Yes, all goods in Leah's shop are ethically produced with many using environmentally friendly ink and content. We do not have information on goods produced with Leah's licensed artwork and would guess maybe 50% of her collaborations are produced ethically.

Is Asheville OK after Hurricane Helene?

Areas around the river are still in bad shape a year later. Most of Asheville is fine and open a year later, including all of the downtown area. Asheville artists and businesses need you to visit and are ready for you, so please come see us! Smaller towns outside of Asheville, including Marshall and Swannanoa still need a lot of help but are moving forward each day.

Were you impacted by Hurricane Helene?

Everyone in our area was in some way or another. Even those who were minimally impacted were left with a permanent mark emotionally and were physically impacted with no power and water for months. Leah's partner's place of employment was literally washed away and their finished basement was flooded. Despite this, like everyone else in Asheville, we are moving forward and consider ourselves lucky given what others in our area went through. Orders, manufacturing, shipping, design, and general art making have officially resumed.

Wallpaper

How do I measure for wallpaper?

Our wallpaper is sold per panel, ensuring that design patterns align correctly. All wallpaper designs are straight-match prints without the need for overlaps. Measure for wallpaper by multiplying the total width of all walls (in feet) by the highest ceiling height to get the total square footage, adding 10-15% for wastage. Measure from the highest point and include doors/windows in the initial calculation to ensure enough, then divide by the square footage of a single roll.

Is your wallpaper eco-friendy or environmentally safe?

Yes, It is free of glass fiber, plasticizers, solvents and is PVC-free, making it one of the more environmentally-friendly options in the industry.

What is non-pasted wallpaper?

Non-pasted wallpaper is a traditional wallpaper that requires adhesives to be applied either directly on the wallpaper or the wall.

How long does your wallpaper last?

It is manufactured to last 10 years, although environmental factors like humidity, wall texture, and sun exposure can affect this.

Can I apply your wallpaper to textured walls?

Our wallpaper is not recommended for textured walls to ensure the best possible performance and appearance of the wallpaper. However, we have found in tests that our Non-pasted wallpaper does stick to a variety of lightly textured walls.

We recommend ordering a sample of the wallpaper and keeping it on the wall for 2-3 days. If the wallpaper remains on the wall and is not peeling off, you can place an order. None of the wallpapers will hide the texture of your wall after application.

Can I hang your wallpaper in a bathroom?

Our Non-pasted wallpaper can be used in a bathroom in certain conditions. First, we recommend using common pastes which are made for paper-based non-woven wallpapers like Roman PRO-880 Ultra Clear (available in the US) or Methylan Direct (available in Europe) for non-woven wallpapers. Second, after the application, Non-pasted wallpaper can’t be in direct and consistent contact with water (inside a shower cabinet, right next to a bath, etc.). Third, most likely, it will not work if there are ventilation problems and extreme humidity in the bathroom.

Is there a question we didn't answer?

Visit our contact page to shoot us an email!